FAQ
Help Centre

wicat71 Frequently
Asked Questions

Everything you need to know about playing on wicat71 — from opening your account and depositing via bKash or Nagad, to understanding bonuses, cricket betting rules, and responsible gaming tools. All answers in plain English, built for Bangladesh players.

25 Q&A Pairs
5 Topic Categories
24/7 Support
Updated 2026

Browse by Category

Account & Registration
5 questions
Deposits & Withdrawals
6 questions
Games & Gameplay
5 questions
Bonuses & Promotions
4 questions
Safety & Responsible Gaming
5 questions
This comprehensive FAQ covers the most common questions asked by wicat71 players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar. Whether you are new to wicat71 or an experienced player looking for a specific answer, use the Table of Contents below to jump directly to the section you need, or read through in full. If your question is not answered here, our 24/7 support team is available via live chat or at [email protected].

Instant Answers

No need to wait for a support agent — find direct, plain-English answers to the most common wicat71 questions right here, available around the clock.

bKash & Nagad Guidance

Detailed step-by-step information on depositing and withdrawing with bKash, Nagad, Rocket, and Upay — the payment methods most used by players across Bangladesh.

Cricket Betting Rules

Clear explanations of how BPL, IPL, and T20 World Cup betting works on wicat71 — markets available, how live betting functions, and how results are settled.

Bonus Transparency

Honest, straightforward explanations of how wicat71 bonuses work — wagering requirements, expiry dates, and what happens to bonus funds if you do not complete rollover in time.

Account Security

Learn how wicat71 protects your personal data and funds using SSL encryption, two-factor authentication options, and fraud detection systems running 24/7.

Responsible Gaming Tools

Full details on deposit limits, session controls, cooling-off periods, and self-exclusion — the tools wicat71 provides so you can always stay in control of your play.

Account & Registration

Q

How do I create a wicat71 account?

Creating a wicat71 account takes under two minutes. Visit the wicat71 Login page, click the registration option, and fill in your username, email address, mobile number, and a secure password. You must confirm you are 18 years of age or older and agree to the Terms and Conditions before submitting. Once submitted, you will receive a confirmation message and your account will be active immediately.

Q

What documents do I need to verify my wicat71 account?

wicat71 requires standard Know Your Customer (KYC) documents to verify your identity. Accepted documents include a valid National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad account showing your registered mobile number. Submitting clear, legible copies speeds up the verification process significantly.

Q

How long does wicat71 account verification take?

wicat71 typically completes account verification within 24 to 48 hours of receiving all required documents. If your submission is complete and the documents are clear, many verifications are processed within a few hours. You will receive an email notification once your account is fully verified. During this period, you may still browse games and deposit funds, though withdrawals may be held until verification is complete.

Q

I forgot my wicat71 password — how do I reset it?

You can reset your wicat71 password by clicking the 'Forgot Password' link on the login page. Enter the email address associated with your account and wicat71 will send you a password reset link. Follow the instructions in the email to create a new password. If you do not receive the email within a few minutes, check your spam folder or contact support at .

Q

Can I have more than one wicat71 account?

No — wicat71 strictly allows only one account per person. Creating multiple accounts is a violation of our Terms and Conditions and will result in all duplicate accounts being permanently closed. Any bonus balances or winnings in duplicate accounts will be forfeited. If you have accidentally created two accounts, please contact support at immediately to resolve the situation.

Deposits & Withdrawals

Q

How do I deposit money on wicat71 using bKash?

To deposit via bKash on wicat71, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a wicat71 bKash merchant or personal number and a reference code. Open your bKash app, select 'Send Money', enter the provided number and amount, and use the reference code in the reference field. Your deposit will be credited to your wicat71 account within a few minutes.

Q

How long does a bKash deposit take on wicat71?

bKash deposits on wicat71 are processed almost instantly — most are credited to your account within 1 to 5 minutes of a successful bKash transaction. In rare cases during peak hours, it may take up to 15 minutes. If your deposit has not appeared after 30 minutes and your bKash transaction was confirmed, please contact wicat71 support with your bKash transaction ID for a manual check.

Q

Can I deposit on wicat71 using Nagad or Rocket?

Yes, wicat71 supports deposits via Nagad and Rocket in addition to bKash. The process is identical — select your preferred mobile banking method in the Deposit section, follow the on-screen instructions, and use the provided reference code when making your transfer. Nagad and Rocket deposits are credited within 1 to 10 minutes in most cases. Upay is also supported as a deposit method on wicat71.

Q

What is the minimum deposit amount on wicat71?

The minimum deposit amount on wicat71 is ৳500 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported banks, the minimum deposit may be higher — check the Deposit page for the current limits specific to each method. There is no maximum deposit limit set by wicat71, though your payment provider may impose its own transaction limits.

Q

What is the minimum withdrawal amount on wicat71?

The minimum withdrawal amount on wicat71 is ৳1,000 BDT. Withdrawals must be made to a payment method you have previously used to deposit — this is a standard anti-fraud requirement. Mobile banking withdrawals via bKash, Nagad, or Rocket are the fastest, typically processed within 1 to 24 hours. Bank transfers to BRAC Bank, Dutch-Bangla Bank, or Sonali Bank may take 1 to 3 business days.

Q

How long do withdrawals take on wicat71?

wicat71 processes withdrawal requests within 24 hours for verified accounts. Once approved, bKash, Nagad, and Rocket transfers are received within 1 to 6 hours. Bank transfers to Bangladeshi banks such as Islami Bank, Sonali Bank, or City Bank typically arrive within 1 to 3 business days. Your account must be fully verified before any withdrawal can be processed, so completing KYC early is strongly recommended.

Q

Are there any fees for depositing or withdrawing on wicat71?

wicat71 does not charge any platform-side fees for deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. For example, bKash charges a small fee on Send Money transactions. wicat71 recommends checking your provider's fee schedule before transacting to avoid any surprises on the amount received in your account.

Games & Gameplay

Q

What cricket matches can I bet on at wicat71?

wicat71 offers cricket betting on a wide range of matches including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC ODI and Test series, and international bilateral series featuring the Bangladesh Tigers. Markets available include match winner, top batsman, top bowler, total runs, innings runs, and live in-play betting. Coverage extends to Dhaka Dynamites, Comilla Victorians, and all other BPL franchises during the BPL season.

Q

Is wicat71 mobile-friendly? Can I play on my phone?

Yes, wicat71 is fully optimised for mobile play. The platform runs in any modern mobile browser on Android or iOS without requiring a separate app download. All games — including live dealer tables, slots, and cricket betting markets — are accessible from your smartphone or tablet. The mobile interface is designed for touch screens and adapts automatically to different screen sizes, making it easy to play from anywhere in Bangladesh.

Q

What slot games are available on wicat71?

wicat71 offers thousands of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, Spribe, and more. You will find classic 3-reel slots, modern 5-reel video slots, Megaways slots, jackpot slots, and branded titles. Popular categories include high-volatility titles for big-win hunters and low-volatility options for extended play sessions. The full catalogue is accessible on the wicat71 Slots page.

Q

Does wicat71 offer live dealer casino games?

Yes, wicat71 features an extensive live dealer casino section powered by providers such as Evolution Gaming and Ezugi. Available live tables include Live Baccarat, Live Roulette (European and Lightning variants), Live Blackjack, Live Teen Patti, and Andar Bahar — with dedicated tables catering to Asian playing preferences and bet sizes that suit the Bangladeshi market. Live games stream in HD 24 hours a day.

Q

What is the RTP on wicat71 slot games?

Return to Player (RTP) percentages on wicat71 vary by game and provider. Most slots from Pragmatic Play and NetEnt available on wicat71 have RTPs ranging from 94% to 97%. The RTP figure for any individual game is typically shown in the game's information or help section. wicat71 only works with certified game providers whose titles are independently audited for fair play, ensuring the displayed RTPs are accurate.

Bonuses & Promotions

Q

What is the wicat71 welcome bonus and how does it work?

wicat71 offers a welcome bonus for new players on their first deposit. The bonus amount and percentage are displayed on the current promotions page — terms vary and are updated regularly. To claim the welcome bonus, opt in during your first deposit. The bonus funds are credited to your account alongside your deposit and are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn.

Q

What are wagering requirements on wicat71 bonuses?

Wagering requirements (also called playthrough requirements) specify how many times you must bet a bonus amount before the resulting winnings become withdrawable. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in total bets using bonus funds before requesting a withdrawal. wicat71 displays the exact wagering requirement for each bonus at the point of opt-in — always read the bonus terms before claiming.

Q

Do wicat71 bonuses expire?

Yes, wicat71 bonuses have expiry dates. The standard expiry period for most bonuses is 7 to 30 days from the date of activation, depending on the specific promotion. If you do not meet the wagering requirements within the stated validity period, any remaining bonus balance and associated winnings will be removed from your account. The exact expiry date and time for any active bonus is always visible in your account's Bonus section.

Q

Does wicat71 have a loyalty or VIP programme?

Yes, wicat71 runs a loyalty programme that rewards active players with points for every bet placed — on both sports markets and casino games. Accumulated points can be converted to bonus credits or used to unlock exclusive promotions. Higher-tier VIP members receive benefits including faster withdrawals, dedicated account managers, higher deposit and withdrawal limits, and invitations to special promotions tied to events like BPL season or Eid.

Safety & Responsible Gaming

Q

Is wicat71 safe and secure to use?

wicat71 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal details and financial information are stored securely and are never shared with third parties without your consent. All game providers on the platform are certified and use certified random number generators (RNGs) for fair outcomes. wicat71 also employs fraud detection systems to protect your account from unauthorised access.

Q

Is wicat71 legal in Bangladesh?

wicat71 operates as an online gaming platform accessible to players in Bangladesh. The platform is designed to provide a safe and reliable service to Bangladeshi players using secure technology and responsible gaming standards. Players are responsible for ensuring that online gambling is permitted under the laws applicable to them in their specific location. wicat71 strongly encourages all players to play responsibly and within their personal means.

Q

What is the minimum age to play on wicat71?

The minimum age to register and play on wicat71 is 18 years. This is a strict, non-negotiable policy. All players must confirm they are 18 or older when registering, and wicat71 reserves the right to request age-verification documents at any time. Any account found to belong to a person under 18 will be immediately closed and all deposited funds returned. If you are under 18, you must not use wicat71.

Q

How do I self-exclude from wicat71?

To self-exclude from wicat71, contact our support team at with the subject line 'Self-Exclusion Request', or use the self-exclusion option in the Responsible Gaming section of your account settings. Self-exclusion is a binding, permanent restriction with a minimum period of 6 months. During exclusion, your account is suspended, all marketing is stopped, and your remaining balance is returned to your payment method.

Q

How do I contact wicat71 customer support?

wicat71 customer support is available 24 hours a day, 7 days a week. You can reach the support team via live chat on the wicat71 platform (available after logging in), by email at , or via WhatsApp (contact details available in your account after login). Support is conducted in English and response times are typically under 5 minutes on live chat and under 4 hours by email.

24/7 Live Chat Support

Get instant help from a wicat71 support agent any time of day or night. Live chat is accessible directly from your account dashboard — response times are typically under 5 minutes, even during BPL season peak hours.

Email Support

For detailed enquiries, account issues, or document submissions, email the wicat71 support team. Email address (plain text, not a link): . Responses within 4 hours, 24/7, Bangladesh Standard Time (UTC+6).

Still Have Questions?

Our support team is available around the clock to help with anything not covered in this FAQ. You can also explore wicat71's full game library, read our Responsible Gaming guide, or head straight to your account.